Billing FAQ

Q: Why is my first bill higher than what I was quoted when ordering?

A: Due to this being your first invoice that has printed, the service charges will prorate through the current billing cycle. Please refer to the dates in the billing section for each service to verify the dates each service has billed through. Usually you first invoice will be higher than subsequent monthly invoices.

Q: Why am I getting billed for equipment when I already pre-paid for the equipment?

A: Your pre-payment for any equipment you purchased was applied towards the amount that was billed to you. This invoice is a receipt stating what you pre-paid for and also bills the taxes on the piece of equipment you purchased.

Q: Why am I getting a bill for taxes when I pre-paid for my equipment already?

A: We only require pre-payment for the actual amount of the equipment, which does not include taxes. As taxes differ upon location, we allow the system to bill the correct amount for taxes to avoid any mistakes.

Q: How can I make sure that my account is currently set to "Auto Bill"?

A: On your invoice under general information, there is a statement that will read: "Your account is set to Auto Bill. Your credit card or checking/savings account will be charged for the total amount due on the invoice's due date." If for some reason your credit card is declined, you will receive a courtesy phone call to let you know that it has declined.

Q: What is a protection plan/access fee?

A: This charge covers a few different things. It enables you to hook up through our dish to receive your DIRECTV signal. It also warranties the equipments you have for up to one year, depending on location and type of equipment. It also covers any service calls that may arise for any problems/service issues that have to do with the system or equipment itself.

DIRECTV Joint Billing Questions

Q: How long will it take for the rebate to take effect on the DIRECTV programming charges?

A: Approximately 6 to 8 weeks from the date the rebate was submitted.